#OUTLOOK NOT SAVING SKYPE CONVERSATIONS INSTALL#

Sadly, this is not the case, except for Teams, but you can still set it directly via the Registry. It would have been nice if there was an easy way to select your IM client for Outlook straight from within Outlook or the IM client itself.

#OUTLOOK NOT SAVING SKYPE CONVERSATIONS INSTALL#

When you install Teams, it (currently) doesnвЂ™t set itself as the default IM client. Similarly, when you are using Skype for Business and then also install Skype or Jabber afterwards, it will set Skype or Jabber as the default. When you are using Skype or Jabber and then install an Office edition that includes Skype for Business, Skype for Business is set as the default IM client in Windows. This means that you can see people's Skype, Teams or Jabber availability, reply to an email via an IM or directly start a call or chat all from within Outlook. When I log on with Skype for Business at home, I found out that it now integrates with Outlook instead.Дo I need the Home or Personal edition of Office 2016 for integration with Skype or can I somehow set which IM client should integrate with Outlook?Д«oth Skype and Skype for Business (previously known as Lync), Microsoft Teams as well as Cisco Jabber can integrate with the IM functionality available in Outlook. I recently upgraded my home computer to Office 2016 via our companyвЂ™s Office 365 licensing and now Skype no longer integrates with Outlook 2016.

At work, we use Skype for Business and there Outlook integrates with Skype for Business. If the issue persists, follow the escalation instructions in KB 2649420 Troubleshooting basics for Lync Online in Office 365 Dedicated.I personally use Skype as my default IM client and that also integrated with Outlook at home. To determine the number of folders in the userвЂ™s mailbox, use remote PowerShell to run the following Exchange command:В (get-mailboxfolderstatistics ).count IfВ a high number of folders are verified, have the user reduce the number of folders in their mailbox. However, the request may time out if the user is close to the threshold, because a high item count may also increase processing time. There's a 1000-folder limit for EWS requests. If the user has a high folder count in their mailbox, EWS requests may time out. Outlook must be running and have the user's Exchange email set as the default account. Note If these options are unavailable, they may be restricted by a Group Policy setting or by the client policy that's applied to the Lync user. Make sure that the Save IM conversations in my email Conversation History folderВ check box is selected. Under Personal Information Manager, make sure that Microsoft Exchange or Microsoft Outlook is selected. Locate Skype for Business/ Lync Client > Options > Personal. Make sure that the client options are configured to save the conversation history: As long as EWS or MAPI shows StatusВ OK, go on to the following troubleshooting steps. NoteВ The conversation history feature uses EWS to create and save the folder. IfВ neither EWS InformationВ nor MAPIВ InformationВ show StatusВ OK, the issue is related to Lync or Exchange integration.В For information about troubleshooting this issue, see KB 3120929 Lync/Skype for Business client can't connect with Exchange in Office 365 Dedicated/ITAR. To do this, see Skype for Business downloads and updates.Дetermine whether the Lync client is integrated with Exchange by viewing the client configuration information. Make sure that the Lync client has the most recent update. There are lots of folders in the mailbox. The applicable option is disabled on the client.

The Exchange Web Services (EWS) service or MAPI integration fails. This issue occurs for one or more of the following reasons:

In Microsoft Office 365 Dedicated/ITAR, you discover that the Lync/Skype for BusinessВ conversation history isn't saved in Microsoft Outlook. Microsoft Business Productivity Online Dedicated Microsoft Business Productivity Online Suite Federal More.

Outlook not saving skype conversations